Making A Purchase

Please browse through our Catalogue and click on any products that you wish to buy and this will put them into the shopping cart. You can remove products or adjust quantities on the Shopping Cart page. After you have finished your selection, click on "Order" and you will be asked for your personal details (please see below for more about our security).

Our payment provider PayPal accepts all credit and debit cards and is one of the most secure methods of electronic payment on the planet.

Shipping And Handling

We aim to post UK orders within 3-5 days. International orders are generally received in 8-12 days using Royal Mail's Standard International delivery. Due to fluctuating shipping costs in certain countries we may have to charge more for shipping certain items, we will of course confirm this with you before any payment is taken.

Credit Card Security

All credit card transactions are dealt with by PayPal. PayPal is used by over 100 million users worldwide and is one of the most secure e-transaction services available. No credit card details are kept on file by ecook as all transactions take place though PayPal. As of the 31st October 2000, under new distance selling rules, you are entitled to a refund by your card issuer if your card is used fraudulently on our website.

Guarantee

All products come with a 12 month guarantee. Other products may have a much longer manufacturer's guarantee and this will be stated in the product description. If a product is shipped to you and it is damaged or faulty please contact us and we will arrange to replace the item. Damaged or faulty items should be reported to Stockpots within 7 days of receiving the product.

If you are not happy with your purchase, simply return it to us unused with the original packaging within 30 days of delivery and we will recredit your credit card. You have a seven day 'cooling off' period after delivery and under Distance Selling Regulations you are required to inform us, by mail, email or fax, of your intention to cancel your order. Proof of purchase must be given. This does not affect your statutory rights.

Reaching Us

All customer orders, product information and general enquiries are handled from our Westbourne Branch. If you have any questions about our products or about ordering online, our staff will be pleased to help you.

Please email us or call Stockpots on 01202 763211 (UK) or fax us on 01202 763211 or use our popular callback feature.

Our Postal address is Stockpots, 23  Westbourne Arcade, Westbourne, Dorset BH4 9AY United Kingdom

Disclaimer/Terms of Business
Stockpots is committed to providing excellent customer support. Definition of price: The internet sale price of goods described and packaging and act of postage on behalf of customer to address provided. Returns are sent at the risk of the consumer and should be sent by recorded post or brought in person to our Westbourne branch, please telephone before returning an item. Stockpots Limited is not liable for goods used beyond their limitations or intended purpose. All dimensions and weights are approximate. Stockpots Cookshops Ltd. is not liable to provide instruction for use or application of any product sold.

We will refund postage on returned items we consider faulty with proof of purchase but will not return items if they are considered to be merchantable in which case items will be stored at our Westbourne branch to collected by the customer. Merchantable items returned by customers to Westbourne will incur storage charges at our discretion and their collection by the customer will not be Stockpots liability. It is the customers responsibility to provide an address suitable for delivery and credit card orders can only be delivered to the registered card holders address.

All site design including text, graphics, images, photographs, interfaces, external scripts and the selection and arrangements thereof are Copyright © Stockpots Cookshops Ltd. All rights reserved. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of a director of Stockpots Cookshops Ltd. is strictly prohibited. All trademarks remain the property of the trademark owners.

All goods are subject to change this includes colour and specification. Price and availability information is subject to change without notice. This site will be updated at the discretion of Stockpots. Stockpots retail outlets (Physical shops) do not constitute part of Stockpots internet site and Stockpots internet site does not constitute part of Stockpots retail outlets. No liability is accepted for visitors failing to obtain goods and services unless guarenteed in writing by a director of Stockpots Cookshops Ltd. We reserve the right not to respond to email.

Stockpots Cookshops Ltd. reserve the right to change prices listed without notice. All orders for products are subject to availability and Stockpots & Co. Ltd. reserves the right to refuse to supply to any individual or company. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Stockpots Cookshops Ltd. howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Although using the latest encrypted security software from the market leader Actinic, the security of information and payments transmitted via the Internet cannot be guaranteed. Stockpots Cookshops Ltd. cannot guarantee the timely arrival of your package.

Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Stockpots Cookshops Ltd. Contracts formed between Stockpots Cookshops Ltd. and users as a result of using this site shall be governed in all respects by English law. Statutory UK laws apply to sales and payment for goods and services. Any warrenty, representation or claim made by any employee or representative of Stockpots or associated businesses will not be accepted unless in writing by a director of Stockpots Cookshops Ltd. We will not knowingly sell knives to persons under the age of sixteen.

In the event of a dispute, the customer/website user will not be entitled to use partial screenshots, either saved or printed, to support a claim. Stockpots Cookshops will be able to provide full versions as intended, if they are still held as records by the company.